Description

Responsible for assigning repair work to technicians and supervising workflow to complete vehicle repairs within target dates. Works closely with shop manager and technicians to promote good communication and efficiency. Communicates with customer for repair updates and notices of any delays. Documents repairs and communications.

 

Personal Characteristics and Skills

Must enjoy working with people, working around cars and trucks, and be comfortable with leadership responsibilities. Must be able to make decisions and respond quickly to unexpected situations. Must be a good leader, mediator, and team player. Must have self-confidence, self motivation, integrity, and good work ethics.

 

Job Outlook

As vehicle population and miles driven increase every year, the need for quality collision repair will always be here. Larger repair shops need more “hands on” management to keep production levels as desired. Smaller shops may combine this position with other management responsibilities.

 

Pre-Employment Education and Experience

Math, reading, science, and business management skills are necessary to understand and manage all the operations necessary in the process of collision repair. A high school education is expected with post-secondary education in collision repair recommended. Industry experience is critical. A good understanding of the vehicle repair and insurance processes are necessary to communicate effectively with the customer and technicians.

 

Earnings

Starting salaries may be around $35,000 in smaller businesses and up to $65,000 or more in larger ones, based on overall shop performance.

 

Career Path

An experienced technician is an ideal candidate for having extensive technical knowledge. This level of management can proceed to business ownership. This management experience could lead to positions in the estimating, education, insurance, manufacturer, or distributor industries.

 

Continuing Education

As vehicle technology and repair techniques continue to evolve, on-going training is a must. Continuing education is available through many organizations, including vehicle manufacturers, equipment suppliers, and I-CAR (Inter-Industry Conference on Auto Collision Repair). Several certifications are available, including ASE, and the American Welding Society.

 

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