Description

Responsible for the reputation, efficiency, and profitability of dealership service operations. Oversees daily operation of the business, including scheduling, workflow, and follow-up on customer and new car warranty work. Oversees daily work of employees, including service writers, service technicians, and porters. Responsible for controlling costs, building a loyal clientele, maintaining good employee relations, setting and obtaining objectives, and keeping records.

 

Personal Characteristics and Skills

Must enjoy working with people, working around cars and trucks, and be comfortable with leadership responsibilities. Must be able to make decisions and respond quickly to unexpected situations. Must be a good leader, mediator, and team player. Must have self-confidence, self motivation, integrity, and good work ethics.

 

Job Outlook

As vehicle population and miles driven increase every year, the need for quality service repair and maintenance will always be here. Like other businesses, automotive service is subject to market conditions and technology advancements. A well-run business will succeed and grow, requiring good managers.

 

Pre-Employment Education and Experience

Math, reading, science, and business management skills are necessary to understand and manage all the operations necessary in a dealership service department. A high school education is required with post-secondary education essential for success. Industry experience is preferred. A good understanding of the vehicle repair, maintenance, and warranty processes are necessary to communicate effectively with the customer, manufacturer, and repair personnel.

 

Earnings

Starting salaries may be in the $40,000 – 50,000 range, depending on business size and market conditions. Managers generally earn more than technicians with earnings based on overall shop performance.

 

Career Path

An experienced technician is an ideal candidate for having extensive technical knowledge. This level of management can proceed to service director or an independent business ownership. This management experience could lead to positions in the insurance, manufacturer, or distributor industries.

 

Continuing Education

Standard post-secondary business education is available through local or on-line colleges. Specific automotive management education is available through the Automotive Management Institute (AMI) and can result in the Accredited Automotive Manager (AAM) designation.

 

 

 

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