Description

Responsible for customer satisfaction in application and use of estimating services. Resolves customer issues by phone or in-person. Is knowledgeable of current products, equipment, and client use.

 

Personal Characteristics and Skills

Requires good reading, math, and computer skills. Must enjoy working with people, working with technical products, and problem solving. Must have good writing, communication, and presentation skills. Must be able to work in either a call center or field environment.

 

Job Outlook

With more precision in estimating and more emphasis on claims processing, the need for efficient estimating will continue to grow. The need to maintain customer satisfaction is important to company goals of retention and growth. Good people that can handle customer issues will always be in demand.

 

Pre-Employment Education and Experience

A post secondary degree is usually required. The ideal candidate will have background experience in customer service and computer applications.

 

Earnings

This is usually an entry level position for information companies and starting salaries may be $30,000 to $35,000 with increases based on added capabilities and responsibilities.

 

Career Path

This position usually follows from call center experience in any industry, although automotive or insurance claims experience would be helpful. There can be opportunities for advancement to supervisory and management positions.

 

Continuing Education

Internal company education programs for product knowledge and service expectations. Advanced customer service training can be found in local or on-line colleges and independent seminars. Continuing technical education is available through outside organizations, including I-CAR (Inter-Industry Conference on Auto Collision Repair). Certifications are available through ASE.

 

 

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