Description

Responsible for assigning tow truck operators to service calls. Receives towing requests, prioritizes needs, and allocates equipment. Keeps track of all on-going service calls through completion and stay available to assist tow truck operators as needed. Documents service calls, work, and communications.

 

Personal Characteristics and Skills

Must enjoy working with people, working around cars and trucks, and working in a fast paced environment. Must be able to make decisions and respond quickly to unexpected situations. Must have self-confidence, integrity, and good work ethics.

 

Job Outlook

As the vehicle population increases and ages, accidents and mechanical breakdowns are inevitable. The need for prompt and efficient towing will continue to increase. An efficient dispatcher is a critical part of the process.

 

Pre-Employment Education and Experience

Math, reading, and computer skills are necessary to manage all the operations necessary in the process of efficient towing service. A high school education is expected with post-secondary education recommended. Prior customer service experience is important.

 

Earnings

Starting salaries may be around $30,000 in smaller businesses and up to $50,000 or more in larger ones, based on overall performance.

 

Career Path

An experienced tow truck operator is an ideal candidate for having extensive technical knowledge. Dispatcher experience could lead to positions in sales, mechanical or collision repairs, and business ownership.

 

Continuing Education

Secondary education would be important for advancement to other opportunities in the automotive repair industry. Technical, business, and computer training would all be helpful.

 

 

 

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