Description

Interacts with customer throughout the glass repair or replacement process to sell the work and make sure it is done to the customer’s satisfaction. Communicates with customers, glass technicians, and management in person or by phone. Creates invoices, works with insurance procedures as needed, and helps collect accounts receivables.

 

Personal Characteristics and Skills

Must enjoy working with people, numbers, and computers. Must have good communication and phone skills. Requires working in an office environment, close attention to detail, and patience. Must be a team player and work well with people, both customers and employees.

 

Job Outlook

Good customer relations are important to a successful business and this position is critical toward that goal. A well-qualified competent person will always be in demand.

 

Pre-Employment Education and Experience

High school diploma or equivalent is required with advanced education recommended. Prior office or customer relations work is preferred. Good reading, math, and problem solving skills are essential. Should have a working knowledge of basic computer functions and common programs.

 

Earnings

Depending on location and size of business, earnings may start between $25,000 and $30,000. Benefits may include insurance, pension plans, and holidays.

 

Career Path

This is generally an entry-level position, although some prior experience is helpful. This position can lead to a sales or management position.

 

Continuing Education

Sales, computer, and insurance training is available through local seminars or schools. Technical training for glass replacement is available through I-CAR, glass manufacturers, and supply companies.

 

 

see where this career fits within the repair process